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Cluster Reservation Agent (m/f/d)

Vacancy details

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Your career at Leonardo Hotels

LEONARDO HOTELS CENTRAL EUROPE, headquartered in Berlin, is responsible for the hotel portfolio in Germany, Austria, Switzerland, Poland, Czech Republic, Hungary, Spain and Italy. The brand family consists of: Leonardo Hotels, Leonardo Royal Hotels, Leonardo Boutique Hotels and NYX Hotels by Leonardo Hotels.

In keeping with the company credo "feeling good" the individual character is made discernible in all Leonardo properties. High quality and service standards, stylish interior design with regional flair and artistic details are the core aspects that characterise the hotels and make them appealing for business and leisure travelers.  

Leonardo Hotels Central Europe is part of the Fattal Hotel Group, which was founded in 1998 by David Fattal. It is one of the fastest growing hotel chains in Europe and Israel and operates 200+ hotels with 40,000+ rooms in 100+ destinations and 18 countries. The brand portfolio includes: Leonardo Hotels, Leonardo Royal Hotels, Leonardo Boutique Hotels, NYX Hotels by Leonardo Hotels, Jurys Inn, Apollo Hotels and Herods. The Israeli hotel group is listed on the Tel Aviv Stock Exchange (TASE).


We are looking for

The Cluster South of the Leonardo Hotels is looking for a/n :

Job details


Reservation - Reservation Agent

Job title

Cluster Reservation Agent (m/f/d)

Career Level


Your main duties:

  • build rapport and establish brand loyalty through reservations process
  • answer telephone and email inquiries in a timely manner
  • offer professional, friendly and engaging service on the phone
  • determine guest’s needs and quote the appropriate room and rate as per requirements
  • assist guests regarding hotel facilities in an informative and helpful way
  • respond to enquiries about hotel products and services over the phone and email
  • book reservation with accurate information to ensure we exceed guest’s expectations
  • ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
  • liaise with Sales Department and other departments as required
  • understand Revenue Management strategies, sell levels and sell directed rates and is able to apply

Your profile:

  • hospitality is your passion
  • regarding the working hours, you are flexible
    you can communicate in English; German skills are an advantage but not a must
  • you are a team player 
  • work permit for EU/Germany
  • you identify yourself with our core values: naturalness, individuality and personal commitment

Our offer:

  • possibility of working occasionally in home-office
  • personal development and many career opportunities
  • international network all over Europe - connected through our internal social media platform LEAPP
  • in-house trainings and development programs
  • employee and family&friends discounts for accommodation and F&B at all hotels of Fattal Group
  • employee meals in our canteen
  • employee lodging in the first months if needed
  • respectful and open-minded company philosophy
  • and of course fun in your team

Ending Sentence

Are you curious? You want to join us on our journey? Then be a part of #beunique #beleonardo.

Your contact person:

Sefi Haryono, +49 89 62039 762,



Job location

Geolocation by area



Taunusstr. 51 80807 München